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Continue ShoppingRefund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at andy@sdcardexpress.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at andy@sdcardexpress.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Cancelling your order / Changing your mind
You have the right to cancel your order prior to despatch and anytime up to 14 days after receipt of the goods. You must put this in writing to us by email, by using the contact us link located within your account.
If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning the goods to us at your own cost and we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery/ Royal Mail Recorded Delivery. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on this website.
- The product must remain sealed
- The product must remain unused
- The goods must be returned with all packaging
- You must take reasonable care of the goods and return them in their original and undamaged condition
If non/all of the above are not met by the customer, we reserve the right to hold a 15% restocking fee of the original purchase price paid by the customer.
Goods excluded from the right to cancel
- Unsealed products such as flash memory, memory cards etc. A customer does not need to remove a product from heavily sealed packaging to see if the product is fit for their purpose or it is compatible for their own or third parties use. Compatibility of these types of product can and must be established/confirmed before purchase.
- You must take full care to ensure the goods are not damaged in the meantime or in transit otherwise this may preclude you from obtaining a refund.
Once you have notified us that you are returning your order and we have issued you with a RMA number, once we have received the goods back undamaged, you will be refunded or credited within a maximum of 5 working days for any sum that has been paid by you or debited from your payment card for the goods (excluding any return postage costs).
- If you return used goods then we have the right to refuse with immediate effect unless the goods are faulty.
Faulty or incorrectly described goods
In the case of faulty or incorrectly described goods please notify us first. We will work with you to provide the technical advice in order to make the memory product working. If it would not be possible we will advise you regarding return method or will send you prepaid return label. Please note if you would return the good without notifying us we would not be liable for return costs above the 1st Class letter cost- £0.85.
All goods returned as faulty will be checked and if found to have no fault will be returned to you.The unpacking and testing process if captured on video. We have the right to charge a return administration and carriage fee of £1.50 if no fault is found with any goods returned. No refund will be processed until the returned goods have been received back and fully checked.
Exchange of goods
You are welcome to exchange any goods purchased from this website provided they meet the criteria set out in the section 'Cancelling your order / Changing your mind' and criteria set out in the section 'Obtaining a Returns Authorisation Number' located on this page.
We have the right to charge a return administration and carriage fee of £1.50 for an exchange of goods.
Refunds
A seller has one calendar month in which to issue a refund from date of receipt.
Returns
All returns are to be paid for by the buyer/returnee unless otherwise prior agreed by us.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at andy@sdcardexpress.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at andy@sdcardexpress.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
You have the right to cancel your order prior to despatch and anytime up to 14 days after receipt of the goods. You must put this in writing to us by email, by using the contact us link located within your account.
If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning the goods to us at your own cost and we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery/ Royal Mail Recorded Delivery. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on this website.
- The product must remain sealed
- The product must remain unused
- The goods must be returned with all packaging
- You must take reasonable care of the goods and return them in their original and undamaged condition
If non/all of the above are not met by the customer, we reserve the right to hold a 15% restocking fee of the original purchase price paid by the customer.
Goods excluded from the right to cancel
- Unsealed products such as flash memory, memory cards etc. A customer does not need to remove a product from heavily sealed packaging to see if the product is fit for their purpose or it is compatible for their own or third parties use. Compatibility of these types of product can and must be established/confirmed before purchase.
- You must take full care to ensure the goods are not damaged in the meantime or in transit otherwise this may preclude you from obtaining a refund.
Once you have notified us that you are returning your order and we have issued you with a RMA number, once we have received the goods back undamaged, you will be refunded or credited within a maximum of 5 working days for any sum that has been paid by you or debited from your payment card for the goods (excluding any return postage costs).
- If you return used goods then we have the right to refuse with immediate effect unless the goods are faulty.
Faulty or incorrectly described goods
In the case of faulty or incorrectly described goods please notify us first. We will work with you to provide the technical advice in order to make the memory product working. If it would not be possible we will advise you regarding return method or will send you prepaid return label. Please note if you would return the good without notifying us we would not be liable for return costs above the 1st Class letter cost- £0.85.
All goods returned as faulty will be checked and if found to have no fault will be returned to you.The unpacking and testing process if captured on video. We have the right to charge a return administration and carriage fee of £1.50 if no fault is found with any goods returned. No refund will be processed until the returned goods have been received back and fully checked.
Exchange of goods
You are welcome to exchange any goods purchased from this website provided they meet the criteria set out in the section 'Cancelling your order / Changing your mind' and criteria set out in the section 'Obtaining a Returns Authorisation Number' located on this page.
We have the right to charge a return administration and carriage fee of £1.50 for an exchange of goods.
Refunds
A seller has one calendar month in which to issue a refund from date of receipt.
Returns
All returns are to be paid for by the buyer/returnee unless otherwise prior agreed by us.